We want every customer visiting the Beach Essentials website to have the perfect online shopping experience. Thus our team is constantly working hard to ensure that we can provide the best products to make every purchase a quality purchase for a superb shopping experience with us.
However, we are well aware of the fact that due to certain situations which may be out of our control, some of the products on the Beach Essentials online store may not meet your standards as a shopper. To compensate for this shortcoming and encourage you to keep shopping with us, we offer service returns and refunds.
Our customers may return products which have been delivered to them within the first 14 days after they received the products. We will however not accept products returned after 14 days as the terms of returns are valid for only the first 14 days after delivery.
The terms of returns are only applicable in two cases as explained below;
- If the product is defective -A product is determined to be defective if;
- It's obviously broken and unusable
- The product received is different from the product that was ordered
- The size of the product received is different from the size that was ordered
Our customers have the right to receive a new product in the event that the product delivered is actually defective. If however, the product is unavailable or out of stock, then we will make refunds to the customer for the total amount the product or with a Store Credit.
- If the product doesn't match the expectations – A product does not match the expectations of the customer if it fulfills any of the following points;
- The size does not match the customer's measurements.
- The customer just wants to return it or exchange it for another product.
- The patterns on the product do not match the patterns on the picture of the product on the website
- The color of the product does not match the color on the picture of the product on the website
- The material of the product does not meet the customer's requirements
In the event that the product does not suit the expectations of the user, instead of having the customer return the product, we may offer a 75% discount off the value of the item for the customer to keep the product in exchange, effectively the potential costs of shipping the product back.
Conditions to Apply for a Change or Return
- Refund requests sent via email, chats or other methods will not be addressed.
- Refund requests made after the first 14 days will not be accepted regardless of the reasons.
- The costs of shipping the products to be returned will be borne solely by the customer.
- Refunds for returned products will be made via the same payment method used by the customer when the order was placed.
- Refunds/Changes will only be effected when we receive the tracking number of the product to be returned to serve as a guarantee.
- Products that have been altered, damaged, dirtied or removed from their original packaging will not be accepted for return.
- Once we have sent a confirmation of refund to the customer, it may take about 7 to 14 working days for the money to be reflected in your bank account.
To exercise your right to return or change a product, you can reach out to us via Contact Us form.